Orders are fulfilled Monday- Friday. If you need to contact us, please email firstname.lastname@example.org and Kayla or someone from the MRB team will be with you!
Mustard Roots stands by their products and we hope that you love every item you receive. If a product you receive arrives damaged or defective, we will make it right, please email. If you are unhappy with an item for any other reason, we will gladly return it as long as the following conditions are met. We can accommodate exchanges/credit as long as it has been returned with-in 10 days of PURCHASE. Email for damaged: email@example.com 1. Merchandise may be returned if shipped back within 5 business days of original delivery according to USPS tracking. Items must be shipped back at the customer's cost in sealed, waterproof packaging. 2. All items must still have original tags. Merchandise must be UNWORN and UNWASHED. Items that appear worn, washed, have stains, smell of cigarette smoke, deodorant, pet hairs or other odors will not be accepted. 3. Once your items is received, it will be inspected. If it is approved, a store credit for the amount paid for the product will be issued by the following Sunday (Sunday is our day to address all at once). A credit will only be applied for the item, not for any shipping and handling charges. The customer is responsible for paying return shipping fees. 4. When sending back , please add notes as to why it is being returned. 5. The following items are not eligible for return and are FINAL SALE. Any and all discounted items (deals of the day, etc) Any orders in which a coupon was applied Clearance items (ending in .97) Items purchased in order to receive a free item (or the retail value of the free item will be deducted from the refund) Holiday items Mystery Items Accessories (including hats, jewelry, scarves, sunglasses, makeup, etc) 7. Exact colors of merchandise may vary due to photography lenses, indoor/ outdoor lighting and device screen resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping.